City of Redding

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MISSION STATEMENT

The Development Services Department will promote the development of Redding as a desirable place to live, work, and invest by:

  • Providing information and professional customer-centered assistance in an equitable manner.
  • Assisting the City Council, appointed officials, and all City of Redding employees with the establishment and implementation of plans, policies, standards, laws, and programs that reflect community values.
  • Promoting and facilitating attractive, safe, and quality development.
  • Creating and implementing strategies and programs to retain, expand, and attract businesses.
  • Involving members of the public in decisions that affect them.
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PRINCIPLES AND PRACTICES

A professional commitment to excellent customer service to the public.

A professional commitment to the teamwork concept and excellent working relationships within the City organization.

A professional commitment to individual performance by:
  • Providing prompt and accurate information.
  • Having a respectful, helpful, courteous, and understanding attitude.
  • Being firm when necessary and flexible when appropriate.
  • Helping the customer understand the reason for a decision.
  • Exercising good judgment by knowing what to say and how to say it.
  • Having a cooperative attitude.
  • Respecting other staff at all levels.
  • Supporting Council and management decisions once they are made.
  • Maintaining a sense of perspective and a long-term view of our role.
  • Taking a responsible, positive, and creative approach to problem solving, decision making, and assignments.
  • Being flexible to changes in work demand.
  • Providing honest, straightforward comments on proposals and ideas of others.
  • Taking reasonable and prudent risks in the accomplishment of the Mission.
  • Having a sense of humor and a smile.
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[Latest Developments] [Permit Center] [Building] [Planning]

Bill Nagel , Development Services Director
City of Redding
777 Cypress Avenue, Redding, CA 96001
Phone: 530-225-4014 - Fax: 530-225-4495
E-mail: bnagel@ci.redding.ca.us