CUSTOMER SERVICE SURVEY
Instructions: Please rate each question on a scale of 1 to
5, 1 being POOR and 5 being EXCELLENT. At the end of the survey,
there will be an area for your personal comments and observations.
Thank you for your input!
Question
Excellent Poor
1.
The requested information was provided in a complete
and accurate manner.
5
2.
Staff helped to identify solutions and alternatives
to problems.
5
3.
Staff members were courteous and conducted themselves
in a professional manner.
5
4.
Staff had the technical knowledge necessary to assist
you.
5
5.
Staff adequately communicated the basis for decisions
made on your project.
5
6.
Process time lines were explained and understandable.
5
7.
After the application was determined complete, was
the process completed in accordance with the timeline?
5
Name of the staff member(s) who worked
on the project
From which Department/Division
were you seeking assistance? (check all that apply)
Planning
Please take a moment to explain any category
you rated 1,2, or 3:
Please write down one thing staff could
do to make your experience at the Permit Center better:
Other comments:
